SHIPPING & DELIVERY
Shipping & Delivery
We currently ship to Europe — the United Kingdom and selected EU member states, the United States and Canada. All prices and shipping charges are in EUR (€).
Shipping costs
- Order value €0.01 – €28.99: shipping €3.99
- Order value €29.00 or more: free shipping
The shipping services available for your order and the final shipping cost are calculated and displayed at checkout before you pay.
Order processing
Orders are processed within 3 business days after payment is confirmed. You will receive a shipping confirmation email with tracking information once your order has been dispatched.
Delivery times
Delivery times below are counted from dispatch and are estimates. They may vary depending on the destination and carrier.
| Destination | Delivery time (business days) |
|---|---|
| United States | 10–15 |
| Canada | 10–17 |
| Europe — the United Kingdom and selected EU member states | 10–17 |
Tracking
When your order ships, we will send you an email with a tracking number. You can also track your package on the carrier's website.
Changing your shipping address
If you need to change your shipping address, please contact us at support@glomyx.com as soon as possible. We cannot change the address once the order has been shipped.
Packages not received
If your tracking shows the package as delivered but you have not received it, please check with your neighbours and the carrier first. If the carrier cannot help, contact us at support@glomyx.com and we will open a case with the carrier for you.
Split shipments
If your order contains items with different processing times, they may be shipped separately. You will receive a separate tracking number for each shipment.
Wrong, damaged or missing items
If you receive a wrong or damaged item, please contact us at support@glomyx.com with your order number and photos. We will arrange a replacement or refund in line with our Return Policy.
Customs duties and import taxes
For destinations outside the European Union (the United Kingdom, the United States and Canada), your local customs authority may charge import duties or taxes. These charges are not included in the product price or shipping cost and are the responsibility of the recipient.
Questions
If you have any questions about shipping or delivery, email support@glomyx.com.
