Terms of Service

Last updated: 12 November 2026

Glomyx is a brand operated by Phonixtech Co., Limited. In this policy, "we", "us" and "our" refer to Glomyx. This policy applies to all orders placed on this website.

These Terms of Service govern your access to and use of the Glomyx website and your purchases from us. By placing an order, you agree to these terms.

Contents

1. Contract formation
2. Orders and acceptance
3. Pricing and payment
4. Delivery
5. Returns and refunds
6. Limitation of liability
7. Governing law
8. Changes to these terms
9. Contact and company information

1. Contract formation

Your order is an offer to buy the products in it. A contract is formed when we send you an order confirmation email. If we cannot accept your order, we will contact you and refund any payment already received.

2. Orders and acceptance

We reserve the right to refuse or cancel an order in the case of pricing errors, suspected fraud, unavailability of a product, or an error in the information you provided. If we cancel an order, we will refund any payment received for it.

3. Pricing and payment

All prices are shown in EUR (€) and include applicable taxes unless stated otherwise. Delivery charges are added at checkout. Payment is processed by our payment provider; we do not store full card details. We may update prices at any time, but changes do not affect orders already confirmed.

4. Delivery

Delivery costs, destinations and estimated delivery times are set out on our Shipping & Delivery page and are confirmed at checkout before you pay.

5. Returns and refunds

Your rights, including the 14-day right of withdrawal for EU consumers, return conditions and refund timelines, are set out on our Return & Refund Policy page.

6. Limitation of liability

To the maximum extent permitted by law, we are not liable for indirect or consequential losses. Nothing in these terms limits your statutory rights as a consumer.

7. Governing law

These terms are governed by the laws applicable to the seller. EU consumers benefit from mandatory consumer-protection rules of their country of residence.